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Everything you need to know about One Solutions and our services.
Ultra-fast fiber-optic internet for homes and businesses across Central Luzon and NCR.
Expanding rapidly across multiple cities. Check if your area is covered today.
Real people, real answers. Our local team is always on standby for you.
No hidden fees. Plans start at ₱1,499/month with no surprise charges.
One Solutions is a fast-growing telecom provider in the Philippines, offering fiber-optic internet for homes, businesses, and enterprises. We are committed to providing reliable, fast, and affordable connectivity to every Filipino.
Fiber internet uses light signals transmitted through ultra-thin glass cables to deliver ultra-fast, stable internet speeds with minimal latency. It is far more reliable than traditional copper-wire broadband.
We currently cover select areas in Central Luzon, NCR, and nearby regions. We are rapidly expanding—use our coverage checker on the homepage to confirm availability in your area.
Yes! Plans start at ₱1,499/month with completely transparent pricing and no hidden fees. We believe every Filipino deserves fast, affordable internet.
You can reach us via our website contact form, call our hotline, or visit any of our service centers. Our support team is available 24/7 for urgent concerns.
Having connection issues? Try these steps before calling us.
Unplug your router for 30 seconds, then plug it back in and wait 2 minutes.
Call our 24/7 technical hotline and a technician will assist you immediately.
First, restart your router by unplugging it for 30 seconds. Check if other devices are also slow. If the issue persists across all devices, contact our 24/7 support team so we can check your line remotely.
Press and hold the reset button on the back of your router for 10 seconds until all the lights blink simultaneously, then release. Note: this will erase your Wi-Fi name and password settings.
No. All One Solutions plans include truly unlimited data with absolutely no throttling at any time of the month, regardless of how much data you consume.
Intermittent connections can be caused by a loose cable, router overheating, or a line issue. Check all cable connections first. If the problem continues, our team can run a remote line diagnostic.
Log in to your router's admin panel (usually at 192.168.1.1 or 192.168.0.1) using the default credentials on the sticker at the bottom of your router, then navigate to the Wireless settings.
Everything about payments, receipts, and billing cycles.
We accept GCash, Maya, bank transfer (BDO, BPI, Metrobank), credit/debit cards (Visa/Mastercard), and over-the-counter payments at partner payment centers nationwide.
Your bill is due on the same date each month as your subscription start date. You will receive an email and SMS reminder 5 days before your due date.
Yes, official receipts (OR) are available via email after each payment or by visiting any of our service centers. Business clients may request BIR-registered ORs.
A grace period of 5 days is provided after your due date. After that, your service may be temporarily suspended until payment is made. No additional penalties apply for the first missed payment.
Yes! Auto-pay is available through GCash and select bank accounts. Contact our support team to set this up and never miss a payment again.
Ready to connect? Here's everything you need to know about applying.
Click "Apply Now" on our website, fill in your details and preferred plan, and our sales team will contact you within 24 hours to confirm your application and schedule installation.
Standard installation is completed within 3–5 business days from application approval. Our certified technicians will call ahead to schedule a convenient time slot for you.
A valid government-issued ID (passport, driver's license, SSS, or PhilSys) and proof of residence such as a utility bill or lease agreement dated within the last 3 months.
Standard installation fees may apply depending on your location and plan. During promotional periods, free installation may be offered. Our sales team will inform you of any fees before you commit.
Yes! Once your application is submitted, you'll receive a reference number via SMS and email. Use this to track your application on our website or by calling our hotline.
Upgrade, downgrade, transfer, or cancel your subscription.
Yes! You can request a plan upgrade at any time through our customer portal or by contacting support. Upgrades are typically processed within 24–48 hours with no lock-in penalties.
Contact our support team at least 30 days before your intended cancellation date. You will need to return any equipment provided (modem/router) to avoid replacement charges.
Yes, subject to coverage availability at the new address. Contact support at least 2 weeks before your move date. A transfer fee may apply depending on the distance and area.
Residential plans have a flexible month-to-month option or a 12-month plan with a discounted rate. Business/SME plans are negotiated per contract terms. No unreasonable lock-ins—ever.
Log in to your account on our customer portal, or contact our support team with a valid ID to update your contact details, address, or billing information.